Showing posts with label insurance. Show all posts
Showing posts with label insurance. Show all posts

Monday, May 24, 2010

The new normal

You know, I'd really love to say something cliche like 'Gee - I can't believe it's been almost five years since Hurricane Katrina destroyed our section of the world' - but I can't. The fact is, I have been pretty aware of every moment that has passed. Time drags. Still waiting. Forgot what we were waiting for now.

We had decided for sanity's sake to stop pushing to complete repairs on the house that we couldn't afford... Well, actually, we didn't need to stop pushing to complete those repairs because not being able to afford them did the stopping for us: What we were trying to do is stop worrying about the repairs we couldn't complete and just live. The worrying thing is much harder to stop.

At the end of March of this year we received a letter from MetLife informing us that they were not going to be renewing our wind coverage. (They call it 'wind coverage' now. Pre-Katrina they had the gall to call this coverage our 'Hurricane Policy'. It's good of them to clear up the terminology -- albeit a little late...) Dave spent the entire 30 day transition searching for replacement coverage. Very few companies were willing to offer 'wind' coverage for our address - not a lot of competition going on out there on the Mississippi Gulf Coast. Eventually Dave was able to secure some specialty coverage. I'm not even sure of the exact figures because any time the exact figures are given to me I block them out like the trauma victim I have become. All I know is that our premium is somewhere around $6000 per year now. Six thousand dollars per year so that they can find some way to avoid paying us (again) in the event of an actual loss.

Wait - no - that's wrong. Our premium was somewhere around $6000 per year a couple of weeks ago. Since that time - our new insurance carrier sent out an independent inspector... I was pretty nervous about the unfinished repairs as we're in no position (see above $6000 per year...) to finish up a clump of repairs at once to satisfy the insurance company. Luckily for us - they didn't ask us to make a single repair! Nope. Instead they declared the replacement value of our home to be upwards of $451,000 - putting us on the hook for $407,000 worth of coverage (it was previously $290,000) and an additional $1700 in premiums annually. Oh yay for us!

There's not a lot of incentive here to repair or maintain the house at this point.... If we're stuck with $407,000 in coverage as is -- what happens when it's complete??

Let's follow up that happy bit of news with the discovery that we have now been placed in a high risk flood area on the FIRM map and our flood insurance premium is expected to triple at some unexpected but surely inconvenient time in the future. (Yes that's right.. the seven or eight thousand dollars above doesn't include the NFIP premium.)

Hey - did anybody see the news about the oil spill in the Gulf of Mexico? *twitch*

In the meantime - we're going to fix our porch columns. It's an exercise in insanity. We were briefly happy to find that the only rot going on with the columns involved the trim pieces at the top of the foot of the columns -- untreated wood had been used there previously.


All we'll really have to deal with is lots of sanding and scraping and painting and a few mitered cuts. Easily done with a few minutes here and there over a few weekends. And when we're done our porches will look pretty good again... And we'll probably add $100,000 to the replacement value of our home.... And our insurance premium will go up another $1000.

Maybe we should just leave them as they are. :)

Thursday, April 3, 2008

"Due to your loss experience..."


We received our insurance policy renewal in the mail this week. First, let me make this clear - I am always very relieved that there has been a renewal in the mail each year.

However, we are now facing an annual premium of around $4200. This does not include the flood insurance premium through NFIP. But it does include a separate 'hurricane windstorm' deductible of approximately $16,000. Yeah - that's useful.

According to the declarations page - our premium was increased once again (this same statement has been on our annual renewal since Hurricane Ivan in 2004 when they sent us a check for $400 to replace some siding) by 15% due to our 'loss experience'. It's probably a safe bet that that 15% increase will go on annually for quite some time.

In addition to the premium increase - our required coverages were also increased due to inflation at a rate of 4.6%.

The thing that I can't get out of my head is that after paying this premium for almost half a million dollars in coverage for the house and contents with a basic homeowner's policy in addition to hurricane windstorm coverage, sewer backup coverage, and earthquake insurance. If Hurricane Katrina hit tomorrow... We would be lucky to get the $26,000 we got in 2005. Ah - but we're required to carry this insurance as long as we have a mortgage. Why - I'm not sure. The $26,000 certainly wouldn't have done the bank any more good than it did us.

For the curious - sewer backup and earthquake insurance now costs us approximately $80 per year total. The flood insurance premium costs somewhere around $300.

Prior to Katrina our regular insurance premium (including hurricane coverage) was approximately $2500 annually.

Monday, February 19, 2007

The Sun Herald | 02/18/2007 | The perfect insurance storm?

The Sun Herald | 02/18/2007 | The perfect insurance storm?: "In the survey, Marshall estimated Katrina's peak wind gusts at 115 mph in Bay St. Louis, the hardest-hit area. He concluded the storm surge arrived before peak winds and that there was no tornado damage along the Coast. Reports from other sources measured wind gusts of 140 miles per hour, found evidence of tornados or tornadic winds and of wind damage well in advance of Katrina's unprecedented surge."


The above conclusion (re: surge before peak winds) comes from "damage and failure consultant Timothy P. Marshall, who completed a Hurricane Katrina Damage Survey about a month after the storm" according to the same Sun Herald article.

Now I have to clarify my position concerning Katrina's wind and water -- as an eye-witness. Although I disagree strongly with the suggestion of sustained 140 mph winds for umpteen hours associated with Hurricane Katrina (Category 2 hurricanes don't produce 140 mph sustained winds.. and this one was no exception. It is entirely possible that at some point that morning there was a 140 mph peak gust -- however the average sustained winds were much much much lower than this.) -- the suggestion that the winds arrived AFTER or even CONCURRENT with the storm surge is a bald-faced lie. Utterly unbelievable nonsense.

By the time the storm surge surprised us all -- we were at the point in the storm when we were pretty sure the winds had peaked. The few longer-lasting gusts we had experienced were becoming further and further apart and the wind had become mostly blustery. We were simply waiting for things to die down so we could go outside and rake up leaves and shingles.

Oddly enough -- this consultant-fellows 'findings' are actually more consistent with a typical hurricane than what happened here. It's true that storm surge is usually the first event of a hurricane.... Sometimes preceding the actual storm by several hours. Evacuation routes can be closed by rising water way out in front of an incoming hurricane. That's how it's supposed to happen. But this time.. IT DIDN'T.

So all this does is leave this frustrated woman (that's me) pounding her head against the mystery of it all... A mystery that will probably never, ever be solved as long as big money has a stake in any plausible explanations.

Is anybody ever going to tell me how a Category 2 hurricane generated a Category 5 + (totally unprecedented) storm surge? Nope. Not as long as there's a wind vs. water battle. Is anybody gonna explain why this totally unprecedented Category 5+ storm surge behaved abnormally all over the place -- arrived late with incredible force and left early? Nope. Not as long as people find themselves in the unfortunate position of having to deny the suspicious power of the wave that inundated the northern Gulf Coast that morning in order to get their insurance claims paid.

How mysteriously convenient.

Wednesday, February 14, 2007

WLOX-TV - The News for South Mississippi: State Farm Says No New Commercial/Homeowner Policies In Mississippi

WLOX-TV - The News for South Mississippi: State Farm Says No New Commercial/Homeowner Policies In Mississippi: "State Farm Insurance Cos. is suspending sales of any new commercial or homeowner policies in Mississippi effective Friday, citing in part a wave of litigation it has faced after Hurricane Katrina, a company official said Wednesday."

Gee. We sure didn't see that one coming.

Saturday, February 10, 2007

Insurers Tracking Homes

Insurers Tracking Homes

" Insurers increasingly are using a huge industry database, called the Comprehensive Loss Underwriting Exchange or CLUE, to drop or deny coverage based on a home’s history of claims or damage reports.

Insurance companies are terrified of rising losses from water and mold damage. So a single report of water-related problems may be enough for insurers to shun your home.

Jan and Kevin Garder of Bremerton, Wash., discovered this the hard way. The Garders thought they were doing the right thing when they told their insurance company, State Farm, about some minor water damage caused by a rainstorm last year." READ MORE

Scary stuff for those of us affected by major disasters... And hmm... 'State Farm' -- that name sounds awfully familiar....

Thursday, February 1, 2007

WLOX-TV - The News for South Mississippi: Judge Reduces Jury's $2.5 Million Award In Katrina Insurance Case

WLOX-TV - The News for South Mississippi: Judge Reduces Jury's $2.5 Million Award In Katrina Insurance Case: "U.S. District Judge L.T. Senter Jr. in Gulfport, Miss., reduced the award to $1 million even though the judge said State Farm acted in a 'grossly negligent way' by denying the claim filed by policyholders Norman and Genevieve Broussard, whose Biloxi home was destroyed by the August 2005 storm."

Saturday, January 27, 2007

The Sun Herald | 01/27/2007 | Senter gives State Farm settlement the axe

The Sun Herald | 01/27/2007 | Senter gives State Farm settlement the axe: "Senter issued an order Friday that said the proposal gave State Farm too many advantages and failed to protect the rights of policyholders."

Tuesday, January 23, 2007

The Sun Herald | 01/23/2007 | State Farm reaches $500 million settlement

The Sun Herald | 01/23/2007 | State Farm reaches $500 million settlement: "An historic agreement with State Farm Fire & Casualty Co. means up to $500 million in payments to policyholders previously dissatisfied with their Hurricane Katrina insurance settlements.

Attorney General Jim Hood said Wednesday afternoon that State Farm will pay 50 percent of policy limits to certain homeowners left with only slabs. State Farm previously had denied those claims, maintaining water led to the destruction and the company was unable to find any separate wind damage covered under its policies."

Thursday, January 11, 2007

The Sun Herald | 01/11/2007 | Jury awards $2.5 million in punitive damages

The Sun Herald | 01/11/2007 | Jury awards $2.5 million in punitive damages: "GULFPORT - A jury awarded Norman and Genevieve Broussard $2.5 million in punitive damages in their case against State Farm Fire and Casualty on Thursday afternoon.

The Broussards left the court arm-in-arm.

'It's a great day for South Mississippi,' Norman Broussard said.

Today's ruling is considered a sweeping decision for policyholiders along the Coast but State Farm doesn't see it that way.

State Farm has indicated it will not be handling its other claims any differently because of the situation and have another case set for trial shortly.

'It's a different case, it's a different claim. Just like we've said with everything, each case is individual and eachcase is going to be handled on ts own merits,' a State Farm spokesman said.

Biloxi attorney Jack Denton, co-counsel for the Broussards, said they aren't done yet.

'We appreciate y'all's patience,' Denton said in short remarks outside the courthouse. 'We are very pleased with the vedict. Obviously, we have other cases coming up and we don't want to jeopardize those cases.'

Earlier in the day, U.S. District Court Judge L.T. Senter Jr. ordered State Farm Fire and Casualty Co. to pay policy limits to a Biloxi policyholder because the company failed to prove how much damage was caused by Hurricane Katrina's storm surge."

....

Augh. Have you ever had those moments when reality is shattered? A crazy-making moment? I'm having one of those moments right now.

How... could anyone.. fail to prove how much damage was caused by Hurricane Katrina's storm surge? How? How can people turn a blind eye to what happened here? Is it desperation? Greed? Spite? Vengeance? We all know that the water came. We know what it did. Some of us even saw it first-hand.

It is completely possible that wind took some shingles off the Broussard's home... or bent a gutter... or blew leaves and dirt and sand all over their windows before the water came. Maybe the tar paper came off too.. and some rain water leaked down through the ceilings.. and made a spot on the carpet. It's possible. It is. Mind you, it's not a given. There are people within 800 feet of me who suffered absolutely 0 (zero) wind damage during Hurricane Katrina.

Wind did not remove the house from the face of the earth.

We all know it. We ALL know it deep down... For those of you who weren't actually watching what happened that day -- it doesn't matter. You know... You saw the cars and boats on top of houses... You know they floated there. Even if you weren't here... when you came home.. it was obvious: the tell-tale signs of a giant wave that passed through here. You know it. Own it.

Word games. Mind games.

"But it was damaged by wind before the surge washed it away."

If you have a house fire.. and most of your possessions are charred or ruined.. and that night... a thief breaks in and steals every last scrap of it -- what would you want insurance to pay?

Do they cut you a check to repair the contents because they were burned - and another to replace the contents that need to be repaired.. but you don't have because they were stolen?

If, by some chance, wind did take your entire roof off the house... and a few minutes later... a wave came in and carried your house into the Gulf of Mexico - what is your claim? That you should be compensated for the drapes that got wet upstairs that you don't have anymore because they floated away? Do you need insurance money to repair your roof just in case you're out fishing at Chandeleur and happen to find it again?

We all got hit really hard by this. We all got hit really hard because this thing that Katrina did was unprecedented... And it's hard to be fully insured against the unprecedented. Sitting in my sopping wet house that smelled like fish bait... the realization that hurricane storm surge was the same thing as a 'flood' in the insurance world.. and that we did not have 'flood' insurance was agonizing. It isn't that we were stupid or cheap or brave -- it's just that we never knew we would need it. But isn't that how it works?

I mean... If our real estate agent (or insurance agent or anyone else, for that matter) had pulled out the crystal ball and shown us all the things that would go with this house after we moved in... If he had shown us the water and the heat and the misery... The heartache and the panic... I am pretty sure we would have looked elsewhere. Yep. No deal.

All of us lost something. Every last one of us... Maybe you lost everything. Maybe you lost almost everything. Maybe you lost a friend or a loved one. Maybe you lost your childhood memories... your favorite restaurant.... the place where you were married... Maybe you just lost your faith in the system. But we all lost something.

It doesn't change reality. It doesn't alter the rules either. Truth is truth. Is it okay for the insurance agents to pretend that they never ever even once discouraged a client from purchasing flood insurance? No. Is it okay for the insurance companies to now declare that their agents give out advice about which policies are necessary and which are not -- unless it's flood insurance? That one is entirely up to us, right? No.
Does any of this alter the fact that a 40 foot 'storm surge' wiped out the Gulf Coast? No. It doesn't. It doesn't matter if you were here... or if the insurance company was here... to see it -- it happened.

We all know State Farm will appeal this decision... But what if that appeal is lost? What if insurers are forced to pay for such claims statewide? What happens to all of us then? We're already facing incredibly high insurance premiums. Do people really think that State Farm and others will cut into their profits to pay them off? WE will pay this. It's coming out of our premiums, folks.

If this was forty years ago .. maybe even thirty years ago -- things would be different. Katrina would have hit.. we would have been left high and dry without flood insurance... But our insurance companies would have still been a collective of real human beings. Real human beings don't send $200 checks to people who just lost everything they ever owned. Maybe in that past world... everyone would have seen beyond contracts and profits... and reached deep to do as much as humanly possible to help some people who were really hurting.

Seventeen months later - the pain hasn't eased. It's a deep pain that you just can't put your finger on... it makes it hard to sleep at night.. it makes it hard to wake up in the morning...
And maybe when you're in that kind of pain -- it makes it difficult to tell just how hard the wind was blowing.

Wednesday, January 10, 2007

The Sun Herald | 01/10/2007 | State Farm expert says Biloxi winds only a weak Category 2

The Sun Herald | 01/10/2007 | State Farm expert says Biloxi winds only a weak Category 2: "Gurley found nearby homes with only a few shingles missing, no line of destruction to indicate a tornado and buildings flattened only within Katrina's tidal surge area.

'The wind forces in the entire region were not strong enough to destroy businesses and homes,' said Gurley, who has studied 20 hurricanes, including Category 5 Hurricane Andrew."

I know it's hard to accept when your insurance company has denied your claim based on some twisted concurrent event clause.... But...

Wednesday, August 16, 2006

Free speech & State Farm Insurance

In response to the article State Farm: Good deeds overlooked, we were treated to this eye-opening comment:

Sun Herald Article Comments: "THIS IS SO NOT THE INSURANCE COMPANIES FAULT. You have to have the intelligence to ask WHAT IS NOT COVERED AND PAY FOR IT. You people live right on the water and also are surrounded by it. I don't understand what part you people don't realize. New Orleans got hit way worse than the coast and yet you guys are living off the love of making stupid memorials. Give me a break. Are y'all going to live under that hideous memorial after the next hurricane? Didn't think so...so let's just watch you blame anyone and everyone, except for the people that really caused this. The cheap homeowners or sorry poor homeowners.

Posted by: Beana
* 8/16/2006 11:18 AM"

Perhaps I haven't typed this slowly enough for some people:
I am aware that we live in the coast and that there is a very real threat from damage by hurricanes. This is why we pay a whole lot of money every year for hurricane coverage in addition to a basic policy. This is why we have accepted that our policy includes an extra 'hurricane deductible'. We live in a hurricane zone and we carried hurricane insurance. Now -- had we lived in a flood zone then we also would have paid the measely 300 dollars per year for flood insurance -- a drop in the bucket compared to the cost of hurricane insurance. If, however, our agent had informed us that hurricane insurance does not actually cover damage from a hurricane if any of that damage is wet then we probably would have walked out of his office and searched for a more sane insurance agent. Ah... maybe that's why these guys didn't inform us afterall, huh?**

The 'cheap' homeowners? The poor homeowners? We cheap homeowners pay through the nose each year for 'special perils' coverage. As for the 'poor' homeowners -- you do realize that the poor homeowners aren't the ones filing the lawsuits don't you?

"New Orleans got hit way worse than the coast and yet you guys are living off the love of making stupid memorials."

The words I would like to use in response to this idiotic statement would not be appropriate -- children read this blog.

This is the kind of bull that keeps me up at night.


**For the record: We have not sued our insurance company. We accepted the fact that we had been swindled and simply give our dog Snoopy toys to chew on in effigy rather than subject ourselves to further swindling by the legal community.

Tuesday, August 15, 2006

The Sun Herald | 08/15/2006 | Judge awards $1,288 in Nationwide insurance case

The Sun Herald | 08/15/2006 | Judge awards $1,288 in Nationwide insurance case: "Paul and Julie Leonard, the Pascagoula family suing Nationwide for Hurricane Katrina damage to their Washington Avenue home, asked for equitable relief of roughly $130,000, the amount their experts estimated as the family's total loss from Hurricane Katrina.

Judge L.T. Senter awarded the Leonard family $1,228 for window replacement and the cost of cleaning the family's exterior walls above the waterline."

And the mental health crisis looms larger...

Sunday, June 4, 2006

Dale opposes proposed wind pool rate hike

Dale opposes proposed wind pool rate hike: "PASCAGOULA -- Mississippi Insurance Commissioner George Dale said Wednesday that he will oppose an estimated 397 percent increase sought by the state wind pool."

Friday, May 12, 2006

A little help in Mississippi -- an Open letter on Katrina

A little help in Mississippi: "The insurance companies have billions in reserve. According to figures from the Insurance Information Institute, insurance companies are currently sitting on a surplus of over $400 billion with after tax profits of over $30 billion for the first half of 2005 - note the headline (here) 'HURRICANES KATRINA AND RITA WON'T DERAIL HUGE PROFITS FOR PROPERTY/CASUALTY INSURERS.' Another report, found on the Internet, reports that, in 2002, MetLife’s CEO made 722 times the salary of the average U.S. worker. According to the AFL-CIO web page, in 2004, the CEO of MetLife made more than $18 million in total compensation. When I asked myself how MetLife can afford to compensate its CEO to the tune of $18,000,000, I immediately realized they just had to cheat 200 special families out of $90,000 each. Apparently, this year we were one of those special families."

Another ex-Snoopy fan swindled by 'excluded event' clauses.

(Link: http://www.vstretch.net/a_little_help_in_mississippi.htm)

Tuesday, May 9, 2006

Engineer: Winds, not surge packed Katrina's punch

Engineer: Winds, not surge packed Katrina's punch: "When Hurricane Katrina's storm surge came ashore in Jackson County, there was nothing left to destroy; that was done by the storm's 125 to 150 mph winds that hit the area two to four hours before the surge, an engineer studying the storm damage said."

I know this is a touchy subject for a lot of people out there in the middle of a wind vs. water debate with their insurance companies. I realize that I can't possibly make a lot of friends by harping on this issue...

It's true that I am not a forensic engineer who is being paid by several coast residents (as the article states) to try to find some way to blame anything but the storm surge for the destruction on our coast. However, unlike Mr. Biddy, I just happened to have been here when Katrina made landfall.

Now you would think with our peculiar experience here during Hurricane Katrina -- i.e. not only were we here for the storm from start to finish, but we also did not spend that time trapped in a dark attic with no view of what was happening outside -- that folks would be breaking down our door asking for a true first-hand account of what conditions were like in their area.

But that's not going to happen.

From the article: " National Weather Service records show that 125-mph winds from Katrina hit the Coast long before the high water came ashore." Let's assume for a moment that there really were 125 mph sustained winds pummeling the shore prior to Katrina's landfall. Those winds fall into the Saffir-Simpson scale under a Category Three hurricane (as Katrina has now been classified). From the scale itself - such winds would likely cause the following destruction:

"Some structural damage to small residences and utility buildings with a minor amount of curtainwall failures. Damage to shrubbery and trees with foliage blown off trees and large trees blown down. Mobile homes and poorly constructed signs are destroyed. "

Er... does that describe the damage our engineer is trying to assess? Not quite.

(By the way - the same scale also warns of storm surge damage and rising water in this way: "Low-lying escape routes are cut by rising water 3-5 hours before arrival of the center of the hurricane. Flooding near the coast destroys smaller structures with larger structures damaged by battering from floating debris. Terrain continuously lower than 5 ft above mean sea level may be flooded inland 8 miles (13 km) or more." I do think the part about the water rising 3-5 hours before the arrival of the eye is incredibly interesting after surviving a storm which brought water into my house 4 hours after the eye came ashore 95 miles from here.... But that's something for future blogging....)

Of course all of this is assuming that there really were 125 mph sustained winds here in Pascagoula -- and that this information was collected by the National Weather Service.

But, according to the National Weather Service Forecast Office Baton Rouge/New Orleans, LA's Post-Tropical Cyclone Report for Hurricane Katrina the data reads as follows:

ALL ASOS DATA IS INCOMPLETE DUE TO POWER INTERUPTION PRIOR TO PEAK
WIND AND MIN PRESSURE OCCURRENCE.

ASOS....2 MINUTE SUSTAINED WINDS
PASCAGOULA PQL ....DATA INCOMPLETE SUSTAINED 080/38 KT 0953 UTC
PEAK 090/44 KT 0933 UTC

For my non-nautical readers, 38 knots translates to roughly 45 miles per hour. A sustained 45 mile per hour wind is defined as a 'fresh gale'. We can safely say that the recorded sustained winds at this point in the storm were between 'fresh gale' and 'strong gale'. A strong gale can cause slight structural damage -- such as what occured at our house before the water arrived (i.e. sections of vinyl siding blown off, sections of asphalt shingles blown off).

The peak wind gusts of 44 knots can be translated to roughly 51 mph.

Further on down in our NWSFO report - we find another reference to Pascagoula:

EMERGENCY OPERATIONS CENTERS...PEAK GUST OBSERVED BEFORE WIND
EQUIPMENT WAS BLOWN DOWN.


PASCAGOULA -JACKSON COUNTY MS EOC -
PEAK 108 KT


A 108 knot gust (approximately just over 120 mph) is pretty formidable.. but is what it
says -- a gust. This is not a sustained wind.

And so this is where our engineer friend got his data about 125 mph winds ravaging the coastline before the storm surge ever made it here.

One tree almost went down in our yard in Katrina's winds. It's the same tree on the north side of our house that goes down every time we have a storm. It fell over in Tropical Storm Bill, it fell over after a thunderstorm that same year, it fell over when Hurricane Ivan passed to our east, and it fell over in Tropical Storm Cindy. We staked it up in four directions in preparation for Hurricane Katrina. Not one stake pulled up in Katrina's winds.. although the tree was listing a bit. We were very proud of ourselves for that one... Until the surge came in and knocked it over in a matter of minutes. We watched our stakes float away. We watched the surge take over two other trees in our front yard and four trees in the backyard. We watched it wash a tree over in our neighbor's front yard... We watched it uproot an enormous live oak at the end of the cul-de-sac. We even watched it straighten our own little live oak that had been leaning badly toward the south since Hurricane Ivan.

I understand that the NWS data is incomplete... I know that we experienced quite a few hurricane-force gusts here -- enough to rumble through the house and shake the walls. But we experienced nothing that would have been capable of causing such widespread devastation in that storm... until the water came.

But still -- it's only our experience.. and we couldn't be everywhere at once.

I have a thousand questions of my own for the ace engineers out there... I am interested in finding out how these things happen. Someone explain the myriad of collapsed houses with roofs still totally intact -- not so much as a ruffled shingle... gutters still neatly attached... Just a roof sitting on the slab where the house used to be.. How does the wind so delicately avoid the most fragile features of the house while in the process of ripping it off its foundation? And as my mother pointed out in her blog once -- what about the trees? Why did this catastrophic wind spare the trees? Why so many standing next to utter ruin -- complete with branches and green leaves? (Until a few weeks later when the salt water started to take its toll, that is.)

And how about a question I'm not sure an expert like Ted Biddy can answer... What the HECK was I doing laughing, joking, and trying to make biscuits while Katrina's catastrophic winds raged outside our window? Shouldn't I have had the good sense to go crawl under a mattress and pray for mercy? That didn't happen til later... and we needed to be on the other side of the mattress....

So here I am. A witness. A witness like my husband and my mother and our kids. But who cares what we have to say? We're amateur witnesses. Ted Biddy, on the otherhand... is a professional.

(For more info - check out Mr. Biddy's website at: http://www.forensicengineer-expertwitness.com/)



Saturday, April 29, 2006

The Sun Herald | 04/29/2006 | Wind pool rate hike of 398% sought

The Sun Herald | 04/29/2006 | Wind pool rate hike of 398% sought: "'This is going to be one of the most difficult decisions I have been required to make during my tenure as insurance commissioner,' said George Dale, who took office in 1976. 'It is very important that I act in the best interest of all Mississippi policyholders.

'I have to consider granting an increase to maintain the wind pool's stability, while also assuring there is a viable market that does not adversely affect citizens statewide.'"

Although we do not participate in the wind pool - and our windstorm coverage is provided through a private insurer... There's a very real possibility that many people, ourselves included, will be forced to participate when private insurers stop providing coverage. (See: Insurers canceling coastal policies - The Clarion-Ledger)

The article also gives an example of what a 398% increase would mean for policyholders:

"The effect of a requested 398 percent increase in rates for wind and hail coverage through the Mississippi wind pool is shown below on a policy that includes a 2 percent hurricane deductible and a $2,500 deductible for other wind and hail loss:

Current rate: $641 on a $100,000 house; $1,282 on a $200,000 house

Requested rate: $3,191 on a $100,000 house; $6,381 on a $200,000 house."

Keep in mind that this policy is for wind and hail only -- and does not include fire, theft or... of course... tidal surge.


Thursday, April 27, 2006

Insurers canceling coastal policies - The Clarion-Ledger

Insurers canceling coastal policies - The Clarion-Ledger: "In the widest insurance retreat from coastal property since Hurricane Andrew slammed Florida in 1992, insurers as far north as Long Island, N.Y., and Cape Cod, Mass., are shedding coastal homeowners policies to reduce their exposure."

Tuesday, April 11, 2006

Quake insurance? Not interested, say Californians - Yahoo! News

Quake insurance? Not interested, say Californians - Yahoo! News: "Just 14 percent of homeowners in the temblor-prone state have earthquake insurance, according to state officials, creating considerable financial uncertainty for a state where future catastrophe waits just beneath the Earth's surface."


Saturday, January 28, 2006

Katrina vs. the truck

The inside of the truck smelled as bad as it looked....

Back in 2004, when Hurricane Ivan was heading straight for Pascagoula - we loaded up two cars and all headed to Birmingham, AL. Ivan turned at the very last minute and barrelled into Florida and parts of Alabama and Pascagoula was spared a direct hit. Ivan didn't spare the siding or fascia on the North side of our house, however - and we immediately filed an insurance claim under our hurricane windstorm coverage. Insurance estimated the repairs at just over $1400. After our $1000 deductible was paid - insurance issued a check to us for little more than $400. (Our actual cost of repairs was actually over $2000 because we wanted to add plywood sheathing under the vinyl siding to keep it from blowing off in the next thunderstorm....)

In July of 2005 we received a notice from our insurance company informing us that our premium was subject to a 15% increase due to the fact that we had made a claim during the previous year. These folks paid out $400 to us and as a result we were facing a premium of close to $2900 per year. Frankly, we couldn't afford it. Our insurance premium and taxes already made up well over half of our mortgage payment.

Dave called the insurance company to find ways to lower that premium. First, we decided to
choose a higher deductible and raised it from $1000 to $2500. Second, we lowered our contents coverage. And finally, Dave dropped comprehensive coverage on his 1995 Ford Truck. He called me that afternoon and said 'It's paid for now... It's ten years old anyway.. we'll work something out if something happens to it.'

I probably don't have to mention that one month later Hurricane Katrina hit the northern Gulf of Mexico and flooded our house and both of our cars.

We never expected to have a claim on my car - on Dave's truck - and on our house at the same time. Never. If Dave's truck had simply flooded -- we would have been in a position to take out a loan to finance another used truck. My car was still covered -- but we had also had it for less than a year -- meaning whatever insurance was going to pay it was going to go to the finance company to pay the loan. When it was all said and done we received approximately $3000 for what amounted to the loss of both of our cars. To further complicate matters, we quickly learned that since a huge percentage of vehicles flooded along the Gulf Coast - used car prices skyrocketed.... It is next to impossible to find even one used vehicle large enough to carry 4 kids and two adults for that amount of money here right now.

Our first response from FEMA showed that our claim for the vehicles were denied. A phone call to FEMA later and we had the explanation: FEMA will only provide assistance for the loss of one vehicle and they showed that our one vehicle was covered by insurance. Dave asked about his truck and the lady at FEMA informed him that FEMA did not even consider his truck in the equation because they only provide assistance for one vehicle. Er.. and of course they choose the one vehicle that did have insurance coverage.

It took us months to learn that FEMA decisions are not final - and so when we filed our appeal we also appealed the decision about the vehicles. On January 13, 2006 we received a letter from FEMA which read, in part:

"We have reviewed your Disaster Assistance Application, and in order to determine your eligibility for assistance, the following information is necessary:

Transportation losses:
1. Copy of title(s) for damaged vehicle(s)
2. Copy of current registration card(s) for damaged vehicle(s).
3. List all owned vehicle(s) (year, make, model) and a brief description of the damaged vehicle.
4. Verification of vehicle(s) expenses, an estimate or a bill from a mechanic verifying the repair costs and verifying that the damages to your vehicle(s) were caused by the disaster. Please include the name of the mechanic and company name, address and telephone number.
5. Verification of comprehensive insurance coverage settlement OR statement from you stating insurance coverage does not exist.
6. Explain the reason(s) there is a need for more than one vehicle.
7. Verification of liability insurance coverage settlement OR statement from you stating insurance coverage does not exist."

I'd like to think Dave's response went something like this:

Item 1: A copy of the title to the Ford truck is enclosed because I had forgotten to put it in the glove compartment and had it on a high shelf. However, the title to the Durango is not available. The title copy which state law requires to be kept in the glove compartment of the vehicle was flooded beyond recognition. The original title was held by the lienholder, Chrysler Financial, and was turned over to the insurance company so the vehicle could be destroyed.

Item 2: The most current registration for the Ford truck (now expired) was in the glove compartment of the vehicle and was flooded beyond recognition. The most current registration for the Durango suffered the same fate.

Item 3: The 1995 Ford truck is rusting in the driveway. It smells like fish and cat litter and bolts fall off of it daily without provocation. The 2002 Dodge Durango also smells like fish and cat litter and is wasting away in a scrap yard somewhere in Mobile, Alabama.

Item 4: The 1995 Ford truck has not been brought to a mechanic. It was completely submerged in salt water for almost two hours. I have enclosed photos of the truck during the storm (the circled gray area in the bottom left of picture #1 is the cab of my truck before it disappeared) and after the storm to show its position in the driveway (Trust me, it hasn't moved.) I do not need a mechanic to tell me that it is a total loss. The Durango was not totally submerged in salt water for two hours -- it was only half-submerged in salt water for two hours. However, even our insurance company did not require a mechanic's estimate before towing this vehicle to the scrap yard. The insurance paperwork for the Durango is enclosed.

Item 5: Insurance coverage information is enclosed for both vehicles.

Item 6: Pascagoula, MS is nothing like a large metropolitan center. There is no public transportation system. Businesses are not within walking or biking distance of our home -- in addition the small neighborhood convenience stores which would have once been accessible flooded right along with our home and both of our vehicles and are not open for business. Fortunately, our two oldest children attend school within walking distance. Please note that they attend a private school and there is no bus to take when there is a violent thunderstorm. They can not be dropped off at school any earlier than 7 am according to school administration. Also, if they are dropped off between 7 am and 7:30 am we will be charged daily for 'aftercare' services. I must be at work by 7 am. My workplace is a twenty-mile round-trip from our home (and the school). I am unable to drop the children off at school before 7 am per the school rules mentioned above - and must therefore be late for work each day in order to get them there between 7am and 7:30 am and then pay for a full day of 'aftercare' services for bringing them 30 minutes early .

Alternatively, my wife and children can wake up at 4:30 am everyday to get dressed. Dress and change the two year old and the 5 month old. Bundle them up to get them in the car during the violent thunderstorm or downpour that is causing the problem in the first place... and take me to work - leaving at 6:30 am. If she drives like a maniac in the rain - she will manage to get the boys back to school around 7:15 -- in plenty of time for school.. but still too early to avoid the full day aftercare charges for a mere 15 minutes. I suppose she could then drive everyone home and unload them in the rain. By the time she's finished with that it should be time to reload them all and bring the boys back to school.

But then -- I also have to come home from work and the boys have to come home from school. It would make sense since we're paying for it anyway to go ahead and leave them in aftercare until 5:30. But of course, I don't get off work until 5:30 and with a 30 minute drive at the least to get back to the school -- I would have to leave work early (and lose the pay) to get to the school in time to pick them up. Of course if my wife dropped me off in the morning she could pack up the 4 month old and the two year old and drive out to get the boys and then make the ten mile drive to the shipyard and wait for me at the security gate. I hope it's not raining by then.

None of this takes into account the problems of either being stranded at work with no way to get home in the event of an emergency at home involving my wife and four young children.. or the alternative - my wife stranded at home with the children. This all might have been less of a problem back when communication was a bit more reliable -- but as of today we still do not have a regular telephone line available at our home.

Finally, having only one vehicle will make it absolutely impossible for my wife to even look for a job, let alone actually have one if we find that we can no longer combat the financial burden the hurricane has caused on my salary alone.

Item 7: Insurance coverage information for both vehicles is enclosed.

Of course - this isn't exactly what his answer was... But I think it was close.

In the meantime, we decided it was time to say goodbye to the truck. It was a hard moment. It had been my father's truck. My mother had sold it to Dave a few years ago at a good price. I always found it strange how it reminded me of my father and of my husband all at the same time when I saw it. George cried when he saw the towtruck. Dave told me it had been his favorite vehicle ever. He didn't want it to go. But go it did.... Off to some scrapyard with the thousands of other vehicular Katrina victims...

Goodbye, fair truck. You're sorely missed.

Monday, January 23, 2006

Insurance questions answered -- the hard way...


Many, many people have asked me about the situation with insurance companies following Katrina. They have heard rumblings about unpaid claims and have watched a state senator and a state representative sue their respective insurance companies. Something must be up. What is it exactly? And what's all this whining from folks who didn't bother with flood insurance now that their homes have flooded anyway?

My husband and I pay close to $2500 per year for our homeowners' coverage. Participation in the National Flood Insurance Program would have cost us nothing more than an additional $300 per year. So why would we take chances with our home over a mere $300 per year? We had no idea that we were taking that chance. According to the flood maps and our insurance agent - our home was (and is) not in a flood zone and flood insurance was (and is) not required. We had no reason to believe otherwise.

You see, part of that enormous insurance premium includes something our insurance company calls "Special perils" coverage. The 'special peril' they are referring to is specifically "Hurricane Windstorm Loss", where a 'hurricane' is defined as a tropical system named by the National Hurricane Center and categorized as a hurricane on the Saffir-Simpson scale. It is very important to note here that the three components measured to determine the severity of a hurricane on the Saffir-Simpson scale are as follows: central barometric pressure, wind speed, and storm surge.

On August 29th, 2005, a couple hours after Hurricane Katrina's storm surge drained from our home... The word 'flood' never entered our mind. As soon as we were able to find a working telephone we called our insurance company to make our claim. On September 12, 2005, we received a letter from our insurance company informing us that they were asserting their 'Reservation of Rights' based certain language in our homeowner's policy and referring us to "pages F-1 and F-2 within Module HP 3300" of our Homeowner's Policy. The letter went on to quote the section they were referring to (because apparently they were aware how hard it would be to actually find this section in our policy ourselves...):

Section I - Losses We Do Not Cover

D. Water damage, meaning any loss caused by, resulting from, contributed to or aggravated by:
1. flood, surface water, waves, tidal water or overflow of any body of water, or spray from any of these, whether or not driven by wind (emphasis added).

Now that says a lot more than the simple statement on our declarations page that read: "This Policy Does Not Provide Coverage for Flood Damage." We were shocked that our policy specifically excluded an event which is part of the very definition of the windstorm which we were specifically covered for. When we searched for this section in our homeowner's policy we also discovered that this was not part of the basic policy but an endorsement added to the policy. They covered their behinds.

The argument that this was hurricane damage which was covered under our 'special perils' coverage was quickly shot down as we found this language in the same 'module':

"We do not insure for any such loss regardless of: (a) the cause of the excluded event (b) other causes of the loss; or (c) whether such causes acted at the same time or in any other sequence with the excluded event to produce or contribute to the loss..."

What this meant was this -- if Hurricane Katrina had ripped through the neighborhood and blown our house off its foundation with her winds and then the tidal surge came in and carried the debris away.... Our policy would not cover ANY of our loss because an 'excluded event' (i.e. waves & tidal water) was involved in some way.

And this is exactly the situation so many coastal homeowners found themselves in. They came home after a hurricane to a slab (or in some cases, a hole where a slab used to be) and are being told because they did not have flood coverage they will receive no payment. Other companies are sometimes sending in their 'experts' to determine how much of the damage may have been caused by wind without the water -- as if that can be determined by sifting through debris.

Then there are the folks that actually had this fabled 'flood insurance' -- surely they've come out on top of the stack, right? Not necessarily. I've spoken with many homeowners who are simply being bounced back and forth between flood and regular homeowners' policies since no one wants to claim the damage for themselves.

The most difficult thing for us to learn from our experience with our insurance company following Katrina was just how serious the term 'excluded event' can be. Even when we accepted that our policy was not going to cover the water damage to our home -- we had no idea that the exclusion meant that no other losses would be paid. Two hundred thousand dollars in replacement cost on contents coverage -- and we would not receive a penny to even replace a single rusted saucepan. The policy also provided for $67,000 to pay rent for an apartment or hotel in the event of 'loss of use' of the dwelling -- but since an 'excluded event' occurred here we wouldn't see that coverage either.

We were fortunate, however, to have a really tall house. Tall enough to make it impossible for even the slickest of insurance adjustors to blame our roof damage or siding damage on 'flood, surface water, tidal water, or overflow of any body of water'. (Although the damage to the exterior paint of the home was chalked up to "spray from any of these" and not covered...)

There is no way to unexclude the excluded events listed in that endorsement of our homeowner's policy. We do not have that option.. so we continue to carry our crippled Hurricane Windstorm Loss coverage. Not surprisingly, we now carry flood insurance through the NFIP -- although we are still not required to do so. (Apparently FEMA still feels confident that our home won't flood despite all the evidence to the contrary.)

Private insurance companies feel that folks living within 5 miles of the beach are in a special hazard zone requiring them to have special 'windstorm' coverage - and rightfully so... Those same private insurance companies feel that the risk from storm surge arising from said 'windstorms' was too great for them to cover in any of their policies. So great, in fact, that purchasing additional coverage for this peril is not even an option. They neglected, however, to tell their policy-holders this. FEMA on the other hand, apparently did not surmise any such increased risk and limited their 'flood zones' to low-lying areas near rivers, creeks, bayous, and so on which are prone to rising water during periods of heavy rainfall. Tens of thousands of homeowners along the Gulf Coast and quite literally in the wake of Katrina have found themselves squarely in the gap between the two.

On the bright side, we did learn while scouring our homeowner's policy that we are covered for loss arising from 'volcanic activity' - I suppose in the event that a volcano appears tomorrow somewhere within the next 500 square miles and begins to erupt. However, we have learned our lesson and will be sure to check that it doesn't exclude damage caused by flowing lava before it happens.