But - by way of update to my most recent post, Round Two!, I thought I should let my readers know that earlier this morning I emailed a complaint to the mshomehelp.gov folks regarding the inspection of our home this past Saturday.
Within three minutes, I received an auto-reply message providing me with a complaint ID number and letting me know that someone would be contacting me.
Was it wrong of me to have been a bit skeptical at the time?
Approximately 15 minutes after the auto-response was received -- I was surprised with a live response which read as follows:
"First, please accept our apologies for your experience. This is not the way that we want to serve the citizens of Mississippi.Okay, so back to the sports cliches and score one for MDA. That apology alone helped me enormously. Even so -- I must now resume muttering to myself while pacing nervously around the house....
First American has been instructed to assess a percentage damage from all causes of storm damage, as you read in our FAQs.
I am forwarding your email to a supervisor, who will then contact you with some resolution under separate cover."
More to come.
2 comments:
I don't understand if it was an auto reply would they even had the opportunity to read your complaint?
!!!!!!!!!!!
Alrighty, faith hath been partially restored. Particularly since they referenced all types of storm damage as noted in FAQ! Can't wait to hear what happens next, can the supervisor come through... Now I'm gonna pace!
Hugs,
Swap
PS Luba, the autoresponse was the first email reply Anita got, and was just to show that her email had been received and was queued for live response. The second response was a live, not automated response, so that is when Anita's email would have been read by an actual person.
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